Safety and trust

Verified people, traceable services, money that reconciles.

Every partner who carries a person or a parcel, enters a home, teaches a child or provides care is verified before they begin. Requirements differ by country and are confirmed at onboarding, and for work with children or vulnerable adults they meet the standard that country sets.

Healthcare partners are verified against the relevant licensing authority before they can be listed, and that verification is rechecked. CitiGo arranges care; it does not diagnose, advise or prescribe.

Journeys, deliveries, appointments and home visits leave a record: route, timing, and proof of delivery or completion, held against the booking rather than in a chat thread.

Payments run on a double-entry ledger. Every movement has a matching entry, so balances reconcile by construction rather than by a script run afterwards.

Location and journey sharing require the active, revocable consent of the person being shared. CitiGo does not offer covert tracking of anyone, including within a household.

Incidents can be reported through the app or through support, and are recorded. Insurance cover differs by country and is published on each country page.