Help Centre

Answers, and a route to a person.

The Help Centre covers accounts, bookings, payments, health appointments, rentals, home services, partners and safety, and grows as each country opens.

If you have a request open, quote its reference number and support can see it, its status and its response date. How requests work — references, response times, cancellation and disputes — is set out in full on the requests page.

For anything not covered yet, contact CitiGo directly and we will route your question to someone who can answer it.